Business Training & Professional Development

The Bridges Out of Poverty workshop increases participants' understanding of economic class, the importance of the eleven resources, and the impact of hidden rules. This introductory workshop is designed for people who work for organizations or businesses that interact with individuals in poverty.

Civility in the Workplace - Many organizations identify "respect" as a top value, but what does "respect" mean and why is it important? Examine the behaviors that contribute to a respectful workplace at the individual and organizational levels and recognize the importance of building an organizational culture that fosters respect.

Communicating for Leadership Success - Solid communication skills are an essential leadership competency. This workshop will increase the ability to recognize situations that require leaders to communicate with their employees, understand the role of active listening, identify the best ways to convey your message, effectively communicate performance expectations, provide feedback, facilitate the learning processes, and implement strategies for communicating in times of change and uncertainty.

Customer Service - Customer-centric organizations prioritize the customer's experience, but it does not magically happen without the proper training. This course empowers frontline employees to develop service delivery strategies that transform the customer experience by focusing on techniques to manage challenging customer situations, responding proactively to conflict, and creating mistake-proof processes to minimize customer frustration.

Change Management - Organizations are challenged by the constant barrage, faster pace, and complexity of change.  The most successful organizations are proactive about change and look for fresh ways to turn obstacles into opportunities.  This course will present resources and tools needed for effective change management, including helping managers

understand their role and demystifying the people side of change.

New Supervisor Training - This workshop presents innovative training to help new supervisors embrace their roles and build skills in five key areas: promoting communication, guiding work, leading the workforce, coaching employee performance, and developing themselves.

Recruiting - Hiring the right people is one of the most important tasks of a leader.  This workshop explores the hiring process from the beginning and recognizes the value of implementing competency-based interviewing, developing an interviewing process that attracts the right candidates, and selecting the appropriate employee.

Coaching - Learn to initiate effective performance management discussions, provide meaningful feedback, and ongoing support to help employees reach their potential.

Creative Problem Solving - Improve workplace performance by gaining innovative tools for problem solving.

De-Escalating Emotions - How do you respond to an emotionally triggered

individual? Learn to recognize the early warning signs, use calming techniques, utilize proper body language, and control tone of voice to keep everyone safe during intense moments.

Emotional Intelligence - Emotional intelligence is one of the strongest indicators of professional success and increases personal motivation, empathy and self-awareness.

Participants will learn the four components of emotional intelligence and their impact on both personal and professional success.

Generations in the Workplace - Explore the various generations in today's workplace. Discover the benefits and identify the challenges that result from an age-diverse workforce. Receive practical tools and strategies to improve workplace communication and teamwork.

Time Management - How effectively do you manage your time? Take your productivity to the next level by evaluating your current habits, identifying opportunities, and learning new strategies to increase your effectiveness.

Unconscious Bias - We all hold biases.  Our brains are naturally wired to establish patterns and associations between information to inform our decision-making. We expressly acknowledge some bias, while we are less perceptive of others. Learn how to surface biases to improve equity and objectivity. Understand how unconscious bias develops, the areas of the workplace where it can have a negative impact, and how to appropriately address situations where it is present.

DiSC® Personality Assessment - Do you understand the needs of the people you work with? Everything DiSC® is a research-based tool to help individuals at all levels within any organization improve self-awareness, self-management, social awareness and relationship management.  It is a fast, easy way to go from assessment to action, with tips and strategies to connect better with your co-workers and improve your workplace.

Effective Listening - Participants explore ways to improve their listening strengths as well as identify ways to improve their listening habits to meet the needs of their workplace.  This discussion-based and activity-driven workshop will help participants increase awareness of ineffective listening habits as well as develop skills to improve listening in a variety of situations.

Crucial Conversations - Based on the bestselling Crucial Conversation book by Vital Smarts, this course teaches the practice and skills for having difficult conversations.  Relationships are strengthened and intractable problems are resolved through conscious use of these techniques.

Good Grammar - Participants will improve their writing and communication skills through no-nonsense instruction in grammar and punctuation. Topics include parts of speech, subject-verb agreement, and commonly confused words.

Influencing Others - Influencing goes beyond positions of power and encompasses more subtle skills like empathy and active listening; it is rooted in effective communication skills and self-understanding. Learn how to demonstrate authenticity and integrity through your interactions with others and how a strong sense of self-awareness lays the groundwork for mastering the art of influence-leading to improved working relationships and increased opportunities to see your ideas grow.

Working Through Conflict - Differences in the workplace are inevitable, and learning to disagree without being disagreeable is a skill that promotes a work environment where taking risks, appreciating differences, and creatively solving problems exists. Participants will learn proven strategies that make this a reality.